The Good, the Bad, and the Ugly: 5 Tips for Responding to Negative Reviews
“You can’t stop the waves, but you can learn how to surf.” – Jon Kabat-ZinnIn a world where online communication holds a great deal of weight, take some time to consider the effects of online reviews. Every business owner has encountered this phenomenon – a patient comes in, has a less-than-satisfying experience, and immediately goes home to write a scathing review explaining whatever it is that happened to them. It is inevitable that every practice has flaws and not all days run smoothly. What matters most is how you choose to represent yourself as a practice, how you move forward and follow up with the review. Keep reading for 5 crucial tips to help you respond positively to negative reviews online!